Better visibility across every service your firm delivers
Service performance should show which services are profitable, how they are delivered, and where your team can improve.
Link reports by service and team member, bringing together WIP movements, write-offs, revenue, cost, profit, ROI, and average hourly rates in one place.
This makes it easy to see which services create value, which team members deliver them most effectively, and where extra support or training may be needed.
Why Choose Link for Managing Service Performance?
Most firms can’t properly report on service performance because the data simply isn’t captured in a usable way.
Link connects jobs, tasks, time, WIP, write-offs, and team members to give firms reporting most systems can’t provide.
Because every number is backed by Link’s reconciled WIP equation and reconciles back to Xero Practice Manager, firms can trust the results and make better decisions around pricing, allocation, training, and service delivery.
Customer Stories
Link simplifies practice management for high-performance accounting firms by not half-solving problems.
Select the customer below to hear their story.
Maria Livingstone, DirectorBalance & Flow Accounting“Link gives us confidence that we have visibility over how work is progressing across the team, which means we can respond early if priorities need to shift or additional support is required.”
Adam Bird, DirectorAke Chartered Accountants & Business Advisors“Link has helped with our pricing of our fixed fees, as we have a clearer idea of what is involved and where the leakages are.”
Matthew Davis, DirectorWilson Accounting“Link was the biggest driver of reducing our write-offs and developing strategies to reduce these. At our worst we had high write-offs of around 30% in some years. This has now been reduced to effectively nil and we continue to utilise Link to monitor the progress we have made.”
Stephanie Pope, Director“We’d tried multiple other tools, but found them overly complex with too many moving parts. They weren’t particularly intuitive for day-to-day use, so the team didn’t engage with them consistently. As a result, there were gaps in how often we reviewed performance, and we lacked a simple, reliable way to stay on top of key metrics across the business.”
See for Yourself
Explore how Link delivers Work in Progress reporting in a live, self-guided demo.