This course is broken down into 3 sections. All staff, store managers, and Vend Administrators. By the end of this course you and your staff will be properly trained to use Vend to its full potential.
This course covers everything you need to know to use Vend on a day-to-day basis and how to make updates and changes to Vend when new product arrives. The staff training covers the basic selling functions such as gift cards and lay-bys, whereas the administrator training gets into the detail of things such as importing CSV’s of new products.
How long does it take?
Each section of the course takes about an hour, and another hour of practicing what you are learning. So general shop floor staff will need about two hours, store managers about four, and the Vend Administrators will need about six hours to watch all videos and practice everything they have learnt. We advise spending two hours at a time, rather than knocking it all out in one go.
Why take this course?
This course is going to be the most efficient way to learn how to use Vend to its full potential. Everything you need to know has been packed into this one course and split out by the three key roles in the retail environment. We couldn’t have made it any easier.
Course Content
All Staff: Vend Web Register- How to Login to Vend
- Vend Web Register Navigation
- Opening your Register
- Capturing Customer Details
- Editing Customer Details
- Adding Products to a Sale
- What to do if you can't find a product
- How to Apply Discounts and Notes to a Sale
- Accepting Payment on a Sale
- Parking and Discarding Sales
- On Account and Layby Sales
- How to View Historical Sales
- How to Sell and Redeem a Gift Card
- How to do Stock Returns and Exchanges
- Issuing and Redeeming Store Credit
- Closing your Register
- How to Login to Vend
- Vend Web Register Navigation
- Opening your Register
- Capturing Customer Details
- Editing Customer Details
- Adding Products to a Sale
- What to do if you can't find a product
- How to Apply Discounts and Notes to a Sale
- Accepting Payment on a Sale
- Parking and Discarding Sales
- On Account and Layby Sales
- How to View Historical Sales
- How to Sell and Redeem a Gift Card
- How to do Stock Returns and Exchanges
- Issuing and Redeeming Store Credit
- Closing your Register
Store Manager- How to View Register Closures
- Manually Issue Store Credit
- Adding, Editing and Deleting Suppliers
- Adding and Editing a Standard Product
- How to Add and Edit Variant Products
- How to Add and Edit a Composite Product
- Creating a Manual Stock Order
- Creating a Stock Reorder
- How to Receive your Stock
- How to Print Product Labels
- Transferring Stock between Outlets
- Returning Stock to a Supplier
- How to do a Partial Stock Count
- How to do a Full Stock Count
- How to View Register Closures
- Manually Issue Store Credit
- Adding, Editing and Deleting Suppliers
- Adding and Editing a Standard Product
- How to Add and Edit Variant Products
- How to Add and Edit a Composite Product
- Creating a Manual Stock Order
- Creating a Stock Reorder
- How to Receive your Stock
- How to Print Product Labels
- Transferring Stock between Outlets
- Returning Stock to a Supplier
- How to do a Partial Stock Count
- How to do a Full Stock Count
